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What is acceptable? FCA publishes warnings
www.huntswood.com Another of the FCA’s new powers has arrived. On 15 October 2013, the FCA published a policy statement about its new ability to publish warning notices about firms. A warning notice is...
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Assessment of affordability: can customers afford to borrow?
www.huntswood.com In March 2013, the Office of Fair Trading (OFT) published its review into affordability in the pay day lending industry. Since then, the issue of affordability has gained prominence...
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Out today! UK retail conduct risk newsletter
www.huntswood.com It’s our monthly newsletter’s first anniversary! We’re asking for your feedback. Once you’ve receive it, please take 2 minutes to tell us what you think: which themes you’d like us to...
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Definitive barometer of entrepreneurial Britain: Fast Track 100
www.huntswood.com Great to bring the year to a close on a high, Huntswood was awarded 59th place in the Sunday Times Fast Track 100. Craig Coffield, CEO: “Delighted for our staff. It’s great for all...
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A complainant’s Christmas wish
www.huntswood.com ‘Twas just before Christmas, when all through the land Customer letters were written, both typed and by hand, Complaints were answered, decisions explained, If handled carefully,...
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Powered by emotional intelligence
www.huntswood.com Sometimes mundane things become extraordinary when we make the most of them. Take water, for instance. Aside from its many scientifically remarkable properties, prior to the...
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Culture: Think and understand before doing
www.huntswood.com At Huntswood we have spotted a pattern which fundamentally affects an organisation’s culture and, ultimately, its ability to change. It’s in our title above: THINK! When a person...
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Culture: hitting the ‘pause’ button
www.huntswood.com What has a profound effect on your company’s reputation? What influences the environment that you work in? What encourages people to join your organisation and what are the reasons...
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Getting in your helicopter: creating time and space for discussion
www.huntswood.com On Tuesday 3rd June 2014, fifteen like-minded senior leaders joined us for an event at the Gherkin to discuss culture. We described them as pioneers, as they were entering new ground,...
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Leadership and enabling cultural change
www.huntswood.com Culture is typically enabled by the psychological leader of an organisation. This person is not necessarily the company’s present Chief Executive Officer (CEO); it could be the...
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